Hard Drive Platters Issue

Symptoms

  • The hard drive makes clicking, screeching or scraping noises.
  • The hard drive is not "seen" by the computer when connected. It does not show up in "System Devices" in Windows or "System Profiler" on a Mac.
  • The actual hard drive device is "seen" by the computer but the files are not accessible.
  • Slow, sluggish or erratic operation.
  • The "hour glass" in Windows or “spinning beach ball” on a Mac frequently appears during operation and the computer seems "sluggish" or does not respond for periods of time.
  • The computer will not boot or hangs during boot.
  • High levels of read retries or remapped sectors appear in SMART status tools.
  • There is apparent corruption of the file system.
  • Some files or folders will not open or take a long time to open.

Common Causes

  • This is a fairly common problem.
  • The computer slow down is caused by the hard drive attempting multiple read and write retries in bad areas.
  • Can be caused by head crash when the heads contact the spinning platters or by contamination inside the hard drive.
  • Continuing to use the drive, create a normal image of the drive allowing data recovery software to run for hours or even days may cause additional damage.